Frequently Asked Questions
This is my first time, what should I know?
YOU ARE GOING TO HAVE SO MUCH FUN! We recommend wearing comfortable work out clothes, bring a water and of course yourselves! If it is winter time please be sure to bring a change of shoes to keep our studio nice and clean. When you walk in you can place your belongings in any open cubby and the instructor will find you soon to check you in and quickly orient you. We recommend you come 15 minutes early.
How do I get to the studio? Do you have parking?
We are located at 1909 Sheridan Drive in the same building as 1911 Sheridan Drive or the United Steel Workers building. This is directly next to Sheridan Dental and two buildings from the police station. We are across the street from Hoover Middle School and the Aquatic Center.We have plenty of parking!
Do I need special spin shoes?
Our spin bikes are Stages C3. They have spd clips BUT also have a toe cage. This means the pedals are adaptable for spin shoes but are NOT required. We do not have any shoes you can rent at this time.
Do you have a cancellation policy?
All group classes:
If you need to cancel/reschedule within 2 hours of class start, you can do so online. Head to our website, go to your account icon at the top right corner. Select the arrow and head to "My Bookings".
We enforce a 5-hour cancellation policy from your class start time. Any changes or cancellations need to be made 5 hours prior to your reservation to help us better prepare for class.
If you are unable to cancel 5 hours prior to class start:
Class packs will be docked one class credit if a cancellation is made after the required time period or if you do not show for the class.
Please reach out via email with any concerns.
Strengthening Sessions
All session cancellations must be communicated directly to trainer or studio owners 1 hour minimum before training session via email or text. Any no shows will be docked a session.
Class Pass
https://help.classpass.com/hc/en-us/articles/207942743-What-is-the-reservation-cancellation-policy
Do I need to bring a mat for the pilates class?
Yes please!